Thank you for visiting and shopping at allin1all.com. The following terms and conditions constitute our Shipping Policy.
Definitions
For the purposes of this Disclaimer:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to ALL IN ALL SDN BHD 202501059406 (1660812-H).
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the allin1all.com, accessible from allin1all.com.
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Domestic Shipping Only (Malaysia Only)
The Company specializes in serving the Malaysian market. We exclusively ship to valid delivery addresses within Malaysia, covering both West Malaysia (Peninsular Malaysia) and East Malaysia (Sabah and Sarawak).
We do not provide shipping services to PO Boxes or military addresses. Please ensure a complete and accurate physical street address, along with a valid contact number, is provided at checkout to avoid processing delays or failed deliveries.
2. No International Shipping Available
The Company strictly does not provide international shipping. We do not accept orders intended for cross-border delivery, and we do not ship to freight forwarding companies or international transit hubs located within Malaysia that intend to export the Goods outside of the country. Any orders placed with a delivery destination outside of Malaysia will be automatically cancelled and refunded.
3. Shipping Fees
We are pleased to offer completely Free Shipping on all Orders placed through our Service. There are no minimum purchase requirements, no hidden handling fees, and no destination surcharges for shipping anywhere within Malaysia. The price you see for the Goods at checkout is the final price you pay.
4. Delivery Timeline & Processing
• Standard Delivery Time: All Goods are delivered within seven (7) business days from the date of Order confirmation.
• Processing Time: Orders are processed and dispatched on standard business days (Monday through Friday, excluding national and state public holidays in Malaysia). Orders placed on weekends or public holidays will begin processing on the next working business day.
• Delivery Delays: While we make every attempt to fulfill your order within the strict 7-day timeline, unexpected shipping delays can occasionally occur due to high order volumes, adverse weather conditions, courier logistics constraints, or festive peak seasons (such as Chinese New Year, Hari Raya, or Year-End Sales). If there is a significant delay in the shipment of Your Order, we will contact you via email or phone.
5. No Overnight or Express Delivery
Please note that we operate on a standard delivery infrastructure to maintain our free shipping commitment. Overnight delivery, next-day express delivery, and same-day delivery services are strictly unavailable. If your purchase is time-sensitive, please plan your order accordingly to accommodate our standard 7-day delivery timeline.
6. Shipment Confirmation & Order Tracking
Once your Order has been packed and handed over to our local courier partner, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active and trackable within 24 to 48 hours of dispatch. You can monitor the real-time status of your parcel directly through the tracking link provided by the designated courier service.
7. Damages and Delivery Issues
The Company is dedicated to ensuring your items arrive in perfect condition. Please inspect your package immediately upon delivery. If your Goods arrive spoiled, damaged, or defective, please refer to our **Return, Refund and Exchange Policy** for explicit instructions on submitting a claim.
*Reminder:* As stated in our Return, Refund and Exchange Policy, any claims for damaged items require a clear and continuous unboxing video and must be submitted to all_in_all1@outlook.com within 24 hours of receiving the parcel.
8. Contact Us
If you have any questions or require updates regarding your shipment, please contact our customer service team:
• By email: all_in_all1@outlook.com
• By phone number: +6011 1326 8934
• Customer Service Hours: 9AM-6PM (Mon-Fri)