Thank you for shopping at allin1all.com. We want to ensure you have a transparent and fair shopping experience with us. Please read our policy below regarding returns, refunds, and exchanges.
1. General Policy
All items sold on allin1all.com are strictly non-exchangeable and non-refundable once an order is placed and processed, except under the specific conditions outlined below.
2. Conditions for Returns, Refunds, or Exchanges
You may request a return, refund, or exchange only if your situation meets one of the following criteria:
• Wrong Item Delivered: The merchant sent an item different from what was ordered.
• Mismatched Specifications: The purchased item received does not match the specifications, description, features, or information advertised on our website.
• Damaged or Defective Goods: The purchased item received is spoiled, damaged, or defective upon delivery.
• Delayed Delivery: The delivery has exceeded the timeline stipulated in the company’s official Shipping Policy.
3. Required Evidence for Requests
To protect both parties and validate your claim, customers are strictly required to provide the following proof when submitting a request:
• Unboxing Video: A clear, continuous, and unedited unboxing video showing the unopened parcel, the shipping label clearly legible, the packaging condition, and the actual item received.
• First-Use Video: A clear video showing the first use or initial operation of the item, where applicable (e.g., for electronic goods or functional items).
• Supporting Documentation: Relevant photographs, order details, receipts, or any other supporting documents requested by the Company.
4. Strict Deadline and Submission Process
• Timeline: All return, refund, or exchange requests must be submitted to the Company within twenty-four (24) hours of receiving the item (based on the courier service’s delivered timestamp).
• Contact Email: Requests must be officially sent to: all_in_all1@outlook.com
5. Rejection of Claims
Any requests submitted after the strict 24-hour period, or any requests submitted without providing all the required evidence listed in Section 3, will be automatically rejected. No exceptions will be made.
6. Refund Timeline
Once a refund is approved, the refund will be processed within 7–14 business days, depending on the payment method and the processing time of the relevant payment provider.
7. Company Details
ALL IN ALL SDN BHD 202501059406 (1660812-H)
Website: allin1all.com
Customer Support: +6011 1326 8934
Hours: 9AM-6PM (Mon-Fri)